At S.M Care Mobile, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mobile phone and tablet repair services. We understand the importance of maintaining confidentiality, especially when handling your personal devices that may contain sensitive information.
When you visit our mobile repair shop or use our services, we may collect certain information to provide you with the best repair experience. This includes your contact information (name, phone number, email), device details (make, model, IMEI), description of the repair issue, and any diagnostic information necessary for the repair process. We also collect information about your repair preferences and service history to improve our mobile phone and tablet repair services.
We use your personal information solely to provide high-quality mobile repair services. This includes contacting you about your repair status, ordering necessary parts for your device, processing payments, and maintaining service records. We may also use your information to send you updates about your smartphone or tablet repair, notify you of warranty information, and provide customer support for our mobile device repair services.
Your device data remains completely confidential during our repair process. We do not access, copy, or share any personal files, photos, contacts, or other data stored on your mobile phone or tablet unless specifically required for diagnostic purposes and with your explicit consent.
We may use aggregated, non-personal information to improve our repair services, understand common device issues in our local area, and enhance our overall customer experience for mobile and tablet repairs.
We take the security of your personal information and mobile device data very seriously. Our mobile repair facility implements multiple security measures to protect your information:
We do not sell, trade, or share your personal information with third parties except when necessary to provide our mobile repair services. This may include sharing device information with authorized parts suppliers for warranty purposes or working with manufacturer-approved service centers for specialized smartphone and tablet repairs. Any third-party partnerships are governed by strict confidentiality agreements to protect your privacy and device security.